Conclusion: The rapid adoption of SaaS by HR departments is a herald of the way IT departments will need to reinvent themselves. SaaS means that IT will not control everything, but there is an important role for influencing how the organisation adopts. IT needs to proactively develop relationships with business units in order to establish itself as a partner to business and create an environment which will ensure that advice is sought early, and not only when integration issues arise. This mind shift, from utility to partner, is critical but may not come naturally to the mindsets that have been so good at running traditional IT departments.

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