User Experience Design: More than meets the eye
Conclusion: Consumer-oriented software and online services are raising user expectations. To determine the aspects of user experience design, and the trade-offs that are appropriate in a particular business context, requires extensive collaboration across multiple disciplines. The cross-disciplinary nature of the work must be considered when evaluating external providers of user experience design services. References and case studies should be consulted to confirm cross disciplinary capabilities and the level of expertise in all relevant disciplines.