InTouch Featured Research
Six Questions for Boards and Six Questions for Executives to Ask Regarding AI
Boards and executives must ask targeted questions to bridge their AI knowledge gap, ensuring responsible adoption and effective governance.
IBRSiQ September 2025
Despite an unwavering focus on fundamental operational excellence, value delivery, and governance, senior ICT leaders are increasingly balancing immediate security and compliance needs with a strategic evaluation of emerging...
Vendor Reviews
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the 'final mile' in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will the Rush to AI Fragment the HCM Landscape?
Acquisitions like Workday-Paradox risk fragmenting HCM with new data silos, demanding unified AI governance and local compliance scrutiny.
VENDORiQ: ServiceNow Unveils AI Experience – Repositioning it as the Unified Orchestration Layer for Enterprise AI
ServiceNow has announced the release of AI Experience, a unified interface that will span the entire ServiceNow platform and seek to position it as the unified orchestration layer for...
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