InTouch Featured Research
Agentic AI and Leadership’s Duty of Care: The Case for Excellence in AI Governance
Agentic AI demands immediate, top-level governance to manage universal risks, preserve accountability, and protect leaders from personal liability exposure. Autonomous agentic AI presents a universal risk/value challenge; leaders must urgently...
IBRSiQ September 2025
Despite an unwavering focus on fundamental operational excellence, value delivery, and governance, senior ICT leaders are increasingly balancing immediate security and compliance needs with a strategic evaluation of emerging...
Vendor Reviews
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the 'final mile' in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will the Rush to AI Fragment the HCM Landscape?
Acquisitions like Workday-Paradox risk fragmenting HCM with new data silos, demanding unified AI governance and local compliance scrutiny.
VENDORiQ: ServiceNow Unveils AI Experience – Repositioning it as the Unified Orchestration Layer for Enterprise AI
ServiceNow has announced the release of AI Experience, a unified interface that will span the entire ServiceNow platform and seek to position it as the unified orchestration layer for...
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