New generation IT service management tools Part 2: Multi-Cloud management
Conclusion: The traditional IT service management (ITSM) tools have allowed IT organisations to automate key IT processes (e. g. incident management), promote service management disciplines and meet service levels in the majority of cases. However, they were not designed for multi-Cloud management. The new generation ITSM tools address the essential multi-Cloud requirements by offering:
- Asset discovery
- Performance management
- Multi-platform Cloud cost forecasting
- Integrated Cloud security and compliance verification
- Mechanisms to orchestrate applications workflow across platforms
IT organisations should assess the cost-effectiveness and relevance of the new ITSM offerings to business operations improvement1.