The inconvenient truths of IT Shared Services (Part 2)
Conclusion: There is a perception that public sector organisations experience higher failure rates with IT Shared Services (ITSS) ventures than their private sector counterparts. While no definitive studies have confirmed this, it remains true that both sectors have a chequered history of success with ITSS. However, perceptions are skewed by the sometimes massive and very public ITSS failures that have occurred locally in the public sector. Curiously, many of these failures could have been averted by following some simple steps.