Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
Customer Relationship Management or Customer Service Management? Read More »
Whether you’re gearing up to launch a new analytics platform or refining an existing one, this template will help align your team, clarify objectives, and highlight any critical preparations.
IBRS explores upcoming technology challenges, including AI, cloud costs, cyber security, and ICT strategy for 2025.
Business and Technology Trends 2025-2030 – Webinar and Presentation Kit Read More »
In recent years, business continuity management (BCM) has evolved through integration with enterprise risk management (ERM) as organisations recognise that business resilience requires a focus on a more diverse set of risk areas, such as cyber security, supply chain management, and operational risks.
The Evolution of Business Continuity Management Read More »
Why would you choose to create a disaster recovery (DR) in the Cloud if your production system is on-premise or a hybrid? What could possibly go wrong!
Considerations for Disaster Recovery in the Cloud Read More »
IBRS Sourcing Monthly brings you the latest news and deals in the Australian IT world.
Sourcing Monthly October 2024 Read More »
How addressing accumulated technical debt can lead to substantial cost savings and operational efficiencies for your organisation.
Eliminating Technical Debt to Save Cost? Read More »
How well does your organisation manage disruption to its business resulting from a Software-as-a-Service failure?
Enhancing Disaster Recovery Compliance for SaaS Read More »
Cloud Centres of Excellence will fail without the right organisational buy-in, structure, and support. Be aware of the signs of cultural failure and act early.
Why Do Cloud Centres of Excellence Fail? A Cultural Perspective Read More »
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