When was the last time you had a delightful customer experience with insurance? Well, we need to talk about cyber insurance.

In 2013, the Financial Ombudsman Service penned a circular titled "Queensland floods – lessons learnt" and there are useful ideas for us to bring to the cyber insurance discussion.

The Financial Ombudsman Service noted that among the improvements between the experience of Queenslanders claiming on flood insurance in 2011, and then 2013, was the standardised definition from the government of what a flood is. Words matter.

It's easy when we're dealing with fire, theft and flood. Well, at least in theory it's easy. We've been dealing with natural disasters for millennia. But the cyber domain and the risks that come with it are comparatively new, and evolving rapidly. A year is a long time on the internet.

Full Story



James Turner

About The Advisor

James Turner

James Turner is an IBRS emeritus Advisor who specialised in cyber security and risk and facilitates the CIO Cyber and Risk Network on behalf of IBRS. James has over a decade of experience as an industry analyst and advisor; researching the cyber security industry in Australia. As an IBRS Advisor, James authored over 100 IBRS Advisory papers, led dozens of executive roundtables, and presented at numerous conferences.