Working with MSPs: accept your ticky-tackiness and then outsource it.
Conclusion: Rather than resist selective sourcing, IT organisations should accept that many IT tasks are either highly repetitive or commoditised; and are not unique to your organisation. These tasks do not need to be done in-house and by IT professionals whose value is high because they know how to deliver quality while respecting organisational idiosyncrasies. Managed Service Providers (MSPs) could be an excellent ally in augmenting internal IT resources. Once freed from the routine tasks, internal IT staff can be assigned to high value tasks or implementing innovative solutions: these help organisations to become better at what they do.
About The Advisor
James Turner is an IBRS emeritus Advisor who specialised in cyber security and risk and facilitates the CIO Cyber and Risk Network on behalf of IBRS. James has over a decade of experience as an industry analyst and advisor; researching the cyber security industry in Australia. As an IBRS Advisor, James authored over 100 IBRS Advisory papers, led dozens of executive roundtables, and presented at numerous conferences.