Why Do Cloud Centres of Excellence Fail? A Cultural Perspective
Cloud Centres of Excellence will fail without the right organisational buy-in, structure, and support. Be aware of the signs of cultural failure and act early.
AI in Enterprise Customer Service: State of the Art
- Abhishek Singh Bailoo
- IT Operational Excellence
As customer service leaders navigate the rapidly evolving technological landscape of artificial intelligence (AI), it is crucial to reassess the entire customer journey, and strike the right balance between digitised efficiency and personalised responsiveness at scale.
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