Architecture and Enterprise Platforms as the Key to Responsive ICT
Maximise the benefits of enterprise platforms: A modern architecture approach for quick turnaround and cost efficiency.
AI in Enterprise Customer Service: State of the Art
- Abhishek Singh Bailoo
- IT Operational Excellence
As customer service leaders navigate the rapidly evolving technological landscape of artificial intelligence (AI), it is crucial to reassess the entire customer journey, and strike the right balance between digitised efficiency and personalised responsiveness at scale.
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