Conclusion: Without experience and knowledge of the local outsourcing market, public sector agencies risk inefficiencies when developing outsourcing practices that are sufficiently flexible to change as the agency’s circumstances change.

When outsourcing public sector agencies require solid governance, accountability processes and regular reviews to ensure the approach taken will suit their internal structures, policies and IT needs.

Ongoing information support is also critical so the agency has a thorough understanding of the changing environment, local outsourcing market and lessons learned from other public sector agencies that have adopted different outsourcing strategies.

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Irene Pimentel

About The Advisor

Irene Pimentel

Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.