Being a good customer of consulting Part 1: The importance of a client-side project manager in consulting engagements
Conclusion: Consulting engagements are often scheduled under the assumption of ideal conditions. In reality, many engagements experience a ‘slow start’ due to the consultants needing to request information and data, schedule stakeholder meetings, understand assumptions and parameters, and define and agree on the appropriate governance processes. This is often followed by a ‘frantic finish’ and can impact the quality of consulting outcomes.
All of the causes of the ‘slow start’ can be effectively alleviated through preparation and the role of a client-side project manager. This early work can often lead to significantly increased quality of consulting deliverables.
About The Advisor
Michael Smit
Michael Smit was an IBRS advisor between 2019 and 2020 who focused on project and program management, procurement and general IT business management. Michael’s experience began in tier 1 consulting and was further developed across a range of industries with a particular focus in oil and gas, pharmaceuticals and government sectors. Michael’s IT career began in project management and procurement, broadening into program management and ultimately into a head of department role, which he is currently active in. Michael has recently completed a full strategic roadmap delivery from definition to operations. The roadmap covered implementation of a Cloud-first strategy across infrastructure and end-user computing, delivery of new core business applications and full desktop refresh across seven countries. Michael’s active role in industry allows him to support clients with highly practical consulting services that are applicable in real-world scenarios.