Conclusion: Many consulting firms, software suppliers and industry associations promote their version of what constitutes best practice in a discipline such as IT, Finance or Human Capital Management.

What is often not mentioned to the client is that there is no world-wide repository of best practices for a discipline and the definitions put forward typically assume the client has no operational cost constraints and the highest quality services must be delivered.

This is not to say that time spent understanding what constitutes best practice is wasted. Indeed it is most valuable as it helps management identify the practices and their attributes it must strive to implement to deliver quality services at an affordable price.

Without knowing what constitutes best practices for the organisation, management is in the dark when determining service level priorities. Furthermore knowing the attributes of best practice for a discipline helps management do continuous self-assessments, identify the gap between actual and expected performance and develop action plans to bridge the gap.

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Alan Hansell

About The Advisor

Alan Hansell

Alan Hansell is an emeritus IBRS advisor who focused on IT and business management. Alan specialised in critiquing and commenting on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.