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ServiceNow’s new GenAI and governance innovations are transforming AI technology, with over 150 new GenAI features, setting new standards in functionality and governance.
Considerations for Modern ICT Operating Models
- Mike Mitchelmore
- IT Operational Excellence
Modern ICT operating models in the fourth-wave of ICT need to acknowledge that control over technology and its use is no longer solely as clear-cut as it has been in the earlier waves, where users accessed services that were centrally run in highly controlled environments.
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