While the intense competition in the PC market has benefited technology buyers in the form of lower capital costs, it has forced vendors into tighter product cycles and a frantic pace of incremental technological advancements with high-perceived but little real value to users. Corporate technology buyers of both desktop and laptop systems should focus efforts on achieving within their PC fleet a balance of meaningful technological aggressiveness and stability. They should also be increasingly vigilant in their assessment of the benefits of new technologies. Those organisations that do not take steps to understand vendor product transition processes and assess the impact on support will quickly develop a more complex mix of installed PCs than necessary. Escalating costs (driven by the uncontrolled installation of poorly understood technologies) will also be become a concern.

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Kevin McIsaac

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Kevin McIsaac