the intense competition in the PC market has benefited technology
buyers in the form of lower capital costs, it has forced vendors into
tighter product cycles and a frantic pace of incremental
technological advancements with high-perceived but little real value
to users. Corporate technology buyers of both desktop and laptop
systems should focus efforts on achieving within their PC fleet a
balance of meaningful technological aggressiveness and stability.
should also be increasingly vigilant in their assessment of the
benefits of new technologies. Those organisations that do not take
steps to understand vendor product transition processes and assess
the impact on support will quickly develop a more complex mix of
installed PCs than necessary. Escalating costs (driven by the
uncontrolled installation of poorly understood technologies) will
also be become a concern.