Focus on the people when assessing managed services providers
Conclusion: Whilst management might devise complex rating and weighting systems to rank proposals from managed services providers proposals, what matters in the long run is determining who can ‘walk the talk’ and manage the IT infrastructure successfully. Making this determination is not easy.
To make the right decision evaluators have to focus initially on ‘what will be delivered’, followed by assessing ‘how it will be delivered and by whom’, and lastly at what cost.
About The Advisor
Alan Hansell is an emeritus IBRS advisor who focused on IT and business management. Alan specialised in critiquing and commenting on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.