Conclusion:

In the modern business landscape, ICT products and services are becoming more and more critical to the success of the business. It is now more common than not that ICT products and services are being delivered through outsourcing of some kind, using Software-as-a Service (SaaS) or Cloud service providers (CSPs). Innovating improvements to the business can become a challenge when your organisation is tied to delivery of ICT services under contract; most very specific in nature but key to delivering success.

The key to successful innovation is situational awareness across both the business and the ICT environment. The result of being able to achieve situational awareness will enable both business units and ICT to innovate with their eyes wide open to both the opportunities and constraints impacting the business. The true cost and time to market the innovation presents, can then be clearly understood against the benefits envisaged.

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Mike Mitchelmore

About The Advisor

Mike Mitchelmore

Mike Mitchelmore is an IBRS advisor specialising in the areas of ICT strategy, program and project management, ICT service delivery and telecommunications. Mike has more than 40 years of experience in the ICT industry during which he has successfully led engagements in the design and deployment of a global telecommunications networks and IT platforms, negotiated managed telecommunications services, introduced new capabilities for call centres and consolidated ICT systems to focus on service delivery for citizen facing services. Mike has also assisted clients in ICT strategy, support planning, system design and architecture, and procurement strategies. Mike is a graduate of the Australian Army Command and Staff College, and the Royal Military College of Science (UK). He holds a degree in Social Science (human resource development), and graduate diplomas in Management Studies and Telecommunications Systems Management. Mike is a certified PRINCE 2 Practitioner and an ITIL (V2) Manager.