Conclusion: Despite its position as the second largest IT services provider in Australia, and the largest in New Zealand, Hewlett Packard (HP) does not have a consistent or mature end to end IT and business service delivery capability across its services lines in Australia and New Zealand (ANZ).

Future customer confidence in the IT Outsourcing business of HP is reliant in part upon the completion of announced investment in data centres in both countries. It is the opinion of HP’s customers and prospects that its application, industry and Business Process Outsourcing (BPO) based services requires a similar investment and focus to the IT outsourcing business.

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Phil Hassey

About The Advisor

Phil Hassey