Conclusion:

With the release of IT infrastructure library (ITIL) V4 and the innovation and agility provided from DevOps, all organisations need to review, and where necessary revitalise, the implementation of change control mechanisms in line with the release of ITIL V4.

To leverage the value of IT Service Management (ITSM), it can not be set-and-forget. The increased maturity of ITSM with the adoption of ITIL V4 allows organisations to incorporate innovative approaches such as DevOps into the services value chain. To achieve this, organisations need to be pragmatic in their application of ITIL to effectively control work practices such as DevOps without allowing bureaucracy to stifle innovation.

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Mike Mitchelmore

About The Advisor

Mike Mitchelmore

Mike Mitchelmore is an IBRS advisor specialising in the areas of ICT strategy, program and project management, ICT service delivery and telecommunications. Mike has more than 40 years of experience in the ICT industry during which he has successfully led engagements in the design and deployment of a global telecommunications networks and IT platforms, negotiated managed telecommunications services, introduced new capabilities for call centres and consolidated ICT systems to focus on service delivery for citizen facing services. Mike has also assisted clients in ICT strategy, support planning, system design and architecture, and procurement strategies. Mike is a graduate of the Australian Army Command and Staff College, and the Royal Military College of Science (UK). He holds a degree in Social Science (human resource development), and graduate diplomas in Management Studies and Telecommunications Systems Management. Mike is a certified PRINCE 2 Practitioner and an ITIL (V2) Manager.