Conclusion: One of the immediate effects of the COVID-19 pandemic was the closure of offices and the move to remote working conditions. Some businesses were able to immediately execute this as part of their business continuity plan (BCP). Now that the crisis has become the business-as-usual state, challenges have also begun to appear and BCPs need revising to adapt to this new situation.

The employer’s ability to provide the right set of tools goes back to technology and infrastructure investments made prior to the crisis. With a huge percentage of the population online, not just businesses but also schools, government agencies, and communities, there may be a need to update systems and invest in more infrastructure. However, it will not be as easy as purchasing products. It requires understanding workforce behaviour, emerging needs, and trends. As with any change, it will be crucial to maintain organisational culture and connection.

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Mike Mitchelmore

About The Advisor

Mike Mitchelmore

Mike Mitchelmore is an IBRS advisor specialising in the areas of ICT strategy, program and project management, ICT service delivery and telecommunications. Mike has more than 40 years of experience in the ICT industry during which he has successfully led engagements in the design and deployment of a global telecommunications networks and IT platforms, negotiated managed telecommunications services, introduced new capabilities for call centres and consolidated ICT systems to focus on service delivery for citizen facing services. Mike has also assisted clients in ICT strategy, support planning, system design and architecture, and procurement strategies. Mike is a graduate of the Australian Army Command and Staff College, and the Royal Military College of Science (UK). He holds a degree in Social Science (human resource development), and graduate diplomas in Management Studies and Telecommunications Systems Management. Mike is a certified PRINCE 2 Practitioner and an ITIL (V2) Manager.