Last Word: Hi, this is your software talking!
Software: Ah, what a day. Do you know you’re the 53,184th person today asking me for an account balance? What is it with humans, can’t you even remember the transactions you’ve performed over the last month? Anyway, your balance is $13,587.52. Is there anything else that I can help you with?
Customer: Hmm, I would have expected a balance of at least $15,000. Are you sure it’s 13,500?
Software: 13,500? I said $13,587.52. Look, I’m keeping track of all the transactions I get, and I never make any mistakes in adding numbers.
Customer: This doesn’t make sense. You should have received a payment of more than $2,000 earlier this week.