Recently IBRS hosted a virtual roundtable where participants shared lessons learnt during COVID-19 lockdown and discussed strategies to move forward including the following:

  • How service levels will be impacted if external service providers choose to invoke their ‘force majeure’ terms and conditions during a pandemic
  • How service desk arrangements should evolve to cope with many people working from home during a pandemic
  • Are the current managed services contracts adequate for pandemics
  • Are Cloud arrangements adequate for pandemics

Download this presentation to get an insight into how to successfully implement strategies andnew service fundamentals that should be in place for a post-pandemic world.