Conclusion: Don’t be the last organisation to assess the trajectory of email and other electronic communication strategies and solutions. As awareness of CO2 emission sources grows, communities and governments will be considering both large and small changes to achieve a net zero emissions target by 2050. New challenges will be presented to measure large industry specific Greenhouse CO2 emissions and smaller seemingly innocuous sources such as email.

Moving forward, upcoming generations will challenge the use of email as the primary communications channel and opt for more flexible, integrated communications channels. The tools will focus on aiding collaborations within and outside the organisation, and streamlining email overload. Much of this has already started, with vendor integration seeing emails as one element of a multi-functional approach to electronic communications. Digital marketing, customer relationship management, singularity workflows, workforce management, and project management Software-as-a-Service (SaaS) developers are all embedding emails, chat, social media, Agile Kanban boards, and emerging communication methods within their products to engage future generations in the way they experienced prior to joining the workforce.

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Mark Unwin

About The Advisor

Mark Unwin

Mark Unwin is an IBRS advisor specialising in the areas of commercial contract negotiation and vendor management. Mark has a career spanning 25 years across Government, Defence, ICT, Telecommunications and Infrastructure, and in this time has developed innovative solutions to transition and transformation ICT contracts, including project management, effective negotiation and relationship management. Mark is adept at aligning ICT service providers using the ITIL service delivery model in particular encompassing service desk implementation, asset management, unified communications and collaboration, end-user computing, ERP systems design and implementation, and software deployment and licensing. Mark has negotiated software audits and licensing agreements for Microsoft, Adobe, Veritas, SAP and Oracle. Mark is CPA qualified and has supported CIOs and CFOs to justify ICT investment programs throughout his career.