Conclusion: This month, discussions regarding technologies used to facilitate highly specialised business functions have been prominent. Tailored solutions which focus on the performance of tasks, such as case outcome predictions, automated insurance claims, water monitoring for farms, sensors in apartment foundations to identify faults early and health risk identification, are amongst those discussed. These new solutions and frameworks can be beneficial for customers by automating tasks to address resource and skills shortages, as well as being cost-effective. However, these can be sensitive markets, performing very delicate functions that do warrant a certain degree of caution for vendors and customers when adopting, and a great deal of diligence afterwards. Investment in infrastructure because of expanding platforms, networks or associated equipment, training and consolidation with existing business operations are amongst the issues that may arise. Wrapping new solutions and service elements around other core services and operations can become a complex task. While customers do demand advanced offerings, vendors must find ways to increase value to clients by ensuring they acquire or have access to resources and skills that can be leveraged to support these new function-based solutions and associated issues.

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Irene Pimentel

About The Advisor

Irene Pimentel

Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.