Conclusion: This month, discussions regarding data-driven products and associated services have been prominent. There has been an increased interest in offerings that facilitate the collection, measurement and quantification of useful data, then translation to optimise business operations or internal processes. These types of offerings are particularly useful when automating functions, identifying and tending to inefficiencies and resolving intractable problems. New regulatory standards, increased competitive pressures, growth opportunities in evolving markets and responding to customer behaviours and preferences are critical issues for clients. Managed service providers need to be sufficiently flexible when providing offerings that incorporate data-driven services that can support changes in a company’s organisational culture, business processes and internal management frameworks.

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Irene Pimentel

About The Advisor

Irene Pimentel

Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.