This month, discussions regarding changes to company structures and operations have been prominent. An increased demand for transformation and internal enhancements has prompted managed service providers to further develop their firms. Streamlining and redeveloping customer products and offerings to meet specific targets has been a particular focus, as well as using predictive techniques and tools to respond to customer needs. In an effort to meet demands, service providers require transparency with customers, and improved offerings for their clients and business partners. This will assist vendors when delivering products, services and support to their customers, and drive their productivity and growth.

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Irene Pimentel

About The Advisor

Irene Pimentel

Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.