This month, a high level of IT industry executive and senior staff movement, and hires, has been evident. The high demand for IT solutions has driven greater choice for customers when selecting targeted and cost-effective services. Changes that occur in key IT industry areas, particularly senior roles in service providers, must be met with the evolution of these roles to parallel key customer priorities. Customers rely on vendor-based efforts to maintain a solid customer experience. During a time of change, vendors must reassure customers they are focused on driving business results for their clients, as well as themselves.

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Irene Pimentel

About The Advisor

Irene Pimentel

Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.