This month has seen increased discussions regarding the need for digital transformation in the face of changing customer needs. Distributed workforce environments, ongoing shifts in operational structures, and the need to respond to customer demands quickly have driven the need for transformation efforts. Reduced costs, improved service levels, and differentiation have become priorities for organisations, with a focus on utilising technologies that can support business changes whilst retaining the resiliency of internal solutions. Organisations are also prioritising reduced infrastructure deployments and the elimination of dependency on technologies that can become dated, unstable or unable to support changes in business operations. Vendors have found the provision of adaptive platforms that are tightly integrated are in high demand. Service providers need to leverage a range of solutions that can slot together and are sufficiently flexible to adapt and be altered to meet changing customer needs quickly, all at once maintaining solution resiliency.

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Irene Pimentel

About The Advisor

Irene Pimentel

Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.