Sustaining efficiency gains demands architecture risks mitigation Part 2
Conclusion: To respond to the COVID-19 outbreak in Australia, organisations are left with no alternative but to improve their internal efficiency to continue meeting their committed service levels while facing a constant drop in headcount1. However, sustaining the efficiency gains once acquired requires high-availability and efficient services that meet business operations imperatives. This demands avoiding outages that require significant manual effort to recover services while dealing with possible embarrassment in the media. IT organisations should develop a risk profile for every critical service and alert the possible exposures to business executives. The focus of the risk profile is to avoid increased overheads while maintaining service levels. The outcome should be a mitigation strategy that is acceptable to business executives, clients, business partners and government agencies.
About The Advisor
Dr. Wissam Raffoul was an IBRS advisor between 2013 - 2021 who specialised in transforming IT groups into service organisations, with particular expertise in IT Service Management (ITSM), process optimisation, outsourcing and Cloud strategies, enterprise systems management solutions and business-centric IT strategies. Prior to joining IBRS in August 2013, he was General Manager strategic consulting in Dimension Data advising clients on applying technology to improve business performance. Prior to joining Dimension Data, he was a Vice President in Gartner/META Group and issued various research publications covering service delivery processes, centre-of-excellence models, managing outsourcing vendors, benchmarks, maturity models, IT procurement evolution and supply/demand models. In previous positions, he headed HP ITSM consulting Practice in Australia. He also acted as an infrastructure manager, reporting to the CIO at a number of large organisations in government and in the financial and petrochemical industries.