Conclusion: Unless software testing practices are rigorous and enforced, system defects will continue and compromise meeting of service delivery objectives. Whilst defect-free code, and clean vendor software patches, are an objective, their realisation may be as elusive as the so-called paperless office.

To significantly reduce defects, and minimise risks, IT management must implement a program that elevates quality ahead of expediency and pragmatism, even if it is at the expense of the project’s schedule.

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Alan Hansell

About The Advisor

Alan Hansell

Alan Hansell is an IBRS advisor who focuses on IT and business management. Alan is able to critique and comment on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.