Conclusion: Unless organisations invest in workplace transformation initiatives when acquiring expensive collaboration tools, they are unlikely to create an innovative and knowledge rich workforce. This is because while the tools such as software and video / web conferencing equipment may be used by a core group, widespread assimilation will probably only occur when sound relationship management practices are introduced.

To facilitate assimilation a comprehensive workplace collaboration plan is needed. This plan must include, at a minimum, targeted selling of the solution (different people need different strokes), helping stakeholders form like minded interest groups or virtual teams while ensuring members appreciate one another’s contribution.

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Alan Hansell

About The Advisor

Alan Hansell

Alan Hansell is an emeritus IBRS advisor who focused on IT and business management. Alan specialised in critiquing and commenting on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.