Change management: What “not to do” when leading change

Shadow IT is commonly regarded as a problem that must at least be managed, and preferably eliminated. But the term itself, and the mindset it perpetuates should be abandoned.

ICT restructures can have significant benefits for organisations, but they bring significant costs and risks, which may well outweigh those benefits. IBRS identifies alternative approaches, and CIOs should ensure that a restructure is really the best option before committing to that path.