Whiteboard Sessions: Governance and Management
Drive successful governance and management programs with IBRS whiteboard sessions.
Drive successful governance and management programs with IBRS whiteboard sessions.
Cross-functional tasks among various departments provide better collaboration, especially when customer personalisation and customisation are employed. How should enterprises deal with the challenges that prevent them from analysing their customer behaviour, attributes, and trends?
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.