Conclusion: In an effort to reduce transaction costs governments have moved face-to-face payment-based transactions to online services. However, it is not always clear if savings are maximised and customers are totally satisfied.

If governments look to redesign services, some payment-based transactions no longer need to exist and many can be automated to the point they require no intervention from government or customer.

Most jurisdictions have failed to reduce payment-based transactions because their service delivery bodies are KPIed on the number of transactions they process.

Existing Client Login

Please complete all required fields!

This advisory paper is only available to IBRS advisory clients. To find out more about becoming an IBRS advisory client complete the attached form and we will be in touch.

Name^*

Please let us know your name.

Email^*

Please let us know your email address.

Number^*

Please enter a valid phone number

Subscribe to IBRS InTouch for weekly updates outlining content and insights from our advisors Invalid Input

^*

I consent to IBRS collecting my details through this form.

Invalid Input

Invalid Input

Read more ...