Conclusion: ICT plays an integral role in almost all areas of society. Over the past two decades there have been spectacular failures with the implementation of ICT business improvements. These failures have cost organisations millions of dollars in direct costs and revenue, damaged brands and even contributed to a number of company failures .ICT as an area of expertise has been evolving over the past few decades but has not yet reached the level of a profession. There continues to be a lack of structure and clarity to the many roles undertaken in ICT, no professional accreditation that is widely valued and demanded and no formal mechanism to enforce accountability.

This is largely due to the diversity of roles categorised under the umbrella of ICT, the limited membership of professional bodies, lack of business expectation that an ICT worker will belong to a professional body and the lack of enforceable accountability as a consequence of the low membership.

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Sue Johnston

About The Advisor

Sue Johnston

Sue Johnston was an IBRS advisor between 2012 - 2021 who focused on strategy and governance of private and public enterprise ICT. She is an accomplished and innovative strategist with more than 25 years’ IT and business experience across the public and private sectors. Sue has held a number of senior executive positions with IT vendors and major management consulting companies and provides coaching to IT teams looking to change the conversation with their customers, their executive and each other. As a CIO, she has led the ICT function through significant transformation for organisations such as Department of the Premier and Cabinet, Auscript Australasia and TriCare Limited. Sue has also run a successful software development company and transitioned the company through an acquisition process. Sue chaired Innovation Committee in State Government which was responsible for generating, developing and funding innovative ideas and improving the skills and capabilities of public sector staff in pitching ideas and successfully executing innovation projects.