Conclusion: During hard economic times it is not uncommon for IT to be instructed to consider a restructuring to better serve the organisation. However the temptation to reduce costs by relaxing governance, adjusting standards and reducing the service structure, even with the best of intentions, may result in inadequate service levels and where possible should be avoided.

Where business units within an organisation have enjoyed a fully collaborative and cooperative strategic planning and development relationship with IT it is important that Innovator CIOs continue to fulfil this role during the economic downturn. Reverting to a more defensive utility manager role will disadvantage IT when the turnaround comes and business and systems activity increases.

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Brian Bowman

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Brian Bowman