Conclusion: Identifying the right person to the right task or project and helping them succeed is a major challenge for most managers, principally because it involves knowing the competencies and aspirations of each candidate. This knowledge is rarely acquired quickly. Ironically it is often only when the assignee has encountered stressful situations, such as a conflict with a client or vendor or had to deal with an unexpected delay in the project that the knowledge is refined.

Stressful situations also test the manager who may have to help the assignee ride the wave or resolve the conflict. This article provides a useful framework for determining how to identify competencies and help assignees maximise their performance. It also canvasses options to consider when things are not going well.

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Alan Hansell

About The Advisor

Alan Hansell

Alan Hansell is an emeritus IBRS advisor who focused on IT and business management. Alan specialised in critiquing and commenting on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.