The CIO Handbook Part 13: Get Ready to Answer the Board’s Toughest Questions
CIOs tend to overemphasise technology when pursuing an ICT strategy. It is crucial for CEOs and boards to consider the organisation within its ecosystem.
CIOs tend to overemphasise technology when pursuing an ICT strategy. It is crucial for CEOs and boards to consider the organisation within its ecosystem.
Cross-functional tasks among various departments provide better collaboration, especially when customer personalisation and customisation are employed. How should enterprises deal with the challenges that prevent them from analysing their customer behaviour, attributes, and trends?
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.