Collaboration

The Latest

30 November 2021: Microsoft recently announced the release of Windows 11 SE in 2022, which is designed to support K-8 students’ blended learning needs in the classroom. The operating system (OS) will only be available on low-cost devices sold exclusively to educational institutions. Windows 11 SE was developed after consulting with teachers and students for 18 months, which resulted in removing the widgets section, adding an automatic backup of files to OneDrive, and launching apps in full screen mode. The new Surface Laptop SE for students as well as upcoming devices from Acer, ASUS, Dell, Dynabook, Fujitsu, HP, JK-IP, Lenovo and Positivo will carry the OS.

Why it’s Important

With the launch of Windows 11 SE, Microsoft hopes to influence educational technology teams to shy away from Chrome OS. Microsoft claims with this product, IT admins can take advantage of the simplified backend as well as bundled Microsoft and non-MS apps such as Minecraft for Education.

IBRS recently conducted a major study of the Australian education sector to explore issues relating to the transition to remote learning during the pandemic. IBRS discovered that it is not the OS, nor the device, that is the primary challenge. Rather, it is the identity, access and administration concerns safeguarding students' privacy that were the single biggest issue.

Microsoft Windows 11 SE markets itself as a student-friendly version to compete against Google Chrome OS. In Australia and New Zealand, it is unlikely to impact the relatively low (in comparison to international market) presence of Chrome OS.

Who’s impacted

  • Educational policymakers
  • CIOs
  • Educational ICT strategy leads 
  • Principals and senior leadership of higher education institutions
  • Digital workspace teams

What’s Next?

Based on IBRS’s series of consultations with the education sector, the group recommends educational institutions decide on robust or streamlined solutions based on their learners’ needs and not on the premise of fear of missing out (FOMO). Developers must continue to collaborate with their target market, allowing students to be exposed to professional tools that provide a headwind in accelerated learning. Likewise, stakeholders must constantly assess their technological devices and platforms and how these impact the learning styles of users.

Related IBRS Advisory

  1. Dr Sweeney on the Post-COVID Lessons for Education (Video Interview)
  2. Kids, Education and The Future of Work with Dr Joseph Sweeney - Potential Psychology - 25 July 2018
  3. Higher Education Technology Future State Vision
  4. BYOD in Education: A report for Australia and New Zealand

The Latest

30 November 2021: Enterprise automation software firm UiPath collaborates with business schools to support student training on robotic process automation (RPA). This is part of their program to develop students’ skills in automation technologies, especially for business and finance majors. The strategy is aimed at growing future demand for RPA among business (as opposed to technical) staff.

Why it’s Important

Microsoft successfully transformed MS Excel into a standard spreadsheet software program in universities and enterprises, and edged out Lotus 1-2-3 and Quattro Pro in the ‘80s. Having Excel built into the curriculum of most schools at that time solidified Excel’s adoption.

In a one-on-one executive interview with IBRS, UiPath’s executive revealed that while it is a relatively young vendor, it has donated millions of dollars to business schools as part of the company’s Academic Alliance partnerships. In the ANZ region, this includes:

  • University of Melbourne
  • Deakin University
  • Tower Australian College
  • University of Tasmania
  • Swinburne University of Technology
  • University of Wollongong
  • University of Auckland
  • Auckland University of Technology

UiPath’s goal is to train students early in using personal software robots to support the automation of manual processes, build smarter assistants, and create their startup similar to how Microsoft influenced developing spreadsheet skills in the ‘80s and ‘90s. In other words, the company is developing a new type of use case in the business and finance department where the launch of a non-IT version of the RPA will mean creating a domain for business majors, and not just for the IT department.

IBRS predicts that since RPA is rapidly becoming merged within the low-code everything ecosystem, it will play a vital role in business and finance even if it will take some more time for the technology to provide insights, predict outcomes and exercise self-healing. 

Who’s impacted

  • Educational policymakers
  • CIOs
  • Educational ICT strategy leads 
  • Principals and senior leadership of higher education institutions
  • Digital workspace teams

What’s Next?

IBRS recommends CIOs prepare for RPA to become a standard business staff tool over the next three to 10 years. Its accelerated adoption in universities will expand its scope of automating rule-based digital processes and advanced cognitive automation on unstructured data sources across industries. Furthermore, organisations need to recognise the shift in management approaches and process discovery by adopting more sophisticated solutions that will leverage no-code tools and AI-driven technology to achieve their target ROI.

Related IBRS Advisory

  1. Dr Sweeney on the Post-COVID Lessons for Education (Video Interview)
  2. Higher Education Technology Future State Vision
  3. Trends for 2021-2026: No new normal and preparing for the fourth-wave of ICT

The Latest

16 November 2021: Oracle recently launched the Oracle Industries Innovation Lab as part of its commitment to supporting the 2021 UN Climate Change Conference’s (COP26) climate goal of lowering global temperature by 1.5 degrees. The facility, located in Reading, UK, is set to open in the spring of 2022 and will become a sustainable town centre dedicated to creating solutions to fight against climate change. It will feature wind turbines, electric vehicles and a simulated train station with a railcar made from repurposed materials. Oracle’s first innovation lab was built in Chicago in 2018 to host tools and technology for testing in simulated worksite environments.  

Why it’s Important

Other new tech initiatives that were introduced during the conference include:

  • Salesforce announced its US$300 million investment in reforestation and ecosystem restoration over the next ten years. It will donate technology through its nonprofit program and commit 2.5 million volunteer hours to organisations that work on climate change initiatives.
  • Amazon pledged US$2 billion to transform inadequate food systems and restore landscapes. Its aviation unit, Amazon Air, which operates exclusively to cater to the business’s cargo operations, also vowed to use sustainable aviation fuels (SAF) together with other major US airlines.
  • Rolls Royce secured the backing of the British government to develop the country’s first small modular nuclear reactor to deploy low carbon energy and replace its aging nuclear plants.

In 2008, an IBRS study found that the majority (25% rating it as a high priority, 59% rating it as somewhat of a priority) of ANZ organisations had a strong mandate for the executive to reduce the environmental impact of IT. However, interest in sustainable computing has plummeted year on year, and by 2019, less than 5% of CIOs rated sustainable ICT as a high priority. 

Recent climate events, and shifting public opinions are now seeing the trend reverse sharply. Initial data from a 2020-2021 study (not yet complete) suggests that once again most private and public organisations are joining the call for immediate action on climate change, with 24% of respondents stating it is a high priority.

All hyperscale Cloud vendors are promoting their carbon footprint and energy consumption credentials.. 

CIOs should expect increased demand to balance success in terms of investment returns and the impact on the environment, especially when pledging their support for man-made carbon capture innovations. Transparency and clarity through specifics in planning and execution of net zero transitions are the keys to speeding up the progress of such initiatives.

Who’s impacted

  • CIO
  • CFO
  • Data centre leads
  • Infrastructure architects

What’s Next?

CIOs must revisit their Green IT strategies and consider revising areas that do not meet proactive and incremental operational eco-efficiencies as well as cleaner processes. This includes focusing on infrastructure efficiencies and implementing energy management that takes action out of boardroom discussions and into actual practice.

In addition, more gains will be realised in the coming years through cleantech, with Cloud computing being a major contributor to carbon emission reductions, as we concluded in our 2021 study. CIOs must consider benefits such as this when designing their Green IT strategy.

Related IBRS Advisory

  1. VENDORiQ: Cloud Vendors will Push New Wave of Sustainable ICT Strategies
  2. Building your Green IT strategy
  3. VENDORiQ: More Evidence for Cloud Leading Sustainable ICT Charge

Conclusion:

Chargeback of enterprise-wide ICT costs were developed to assign ICT costs to the point of usage. The outcome is twofold; it ensures the initial allocation of ICT assets and services are identifiable, and it enables reallocation of underutilised or unnecessary services. This relies on IT creating assets and services which are commodified and transferable.

A chargeback arrangement can increase tension between ICT and the department managers. Allocating all ICT costs to achieve a zero-sum IT department can exacerbate that tension. Making IT fully responsible and accountable for IT costs can create insular behaviours which stifle innovation and investments in new IT services for departments. Departments will feel entitled to explore ICT improvements without an effective relationship with IT. Creating a chargeback governance model that manages disputes and builds trust in the process is preferable.

The Latest

9 March 2021: Dropbox has acquired DocSend for US$165 million. This is a welcome addition to managing the risks associated with information management in a collaborative environment. 

Why it’s Important

Dropbox’s acquisition is not about organic growth, as DocSend’s client base of 17,000 users is dwarfed by Dropbox’s estimated 600 million. The deal is more about positioning Dropbox against the likes of Adobe Document Cloud, by allowing organisations to track what happens to information once it is shared. Being able to manage and track document access is a critical aspect of modern, enterprise-grade file sharing which is needed for secure collaboration. It is a feature missing in most collaborative platforms - at least out of the box. 

Who’s impacted

  • CIO
  • Development team leads
  • Business analysts

What’s Next?

Being able to manage access and track who’s accessed a document is a good start for closing the governance issues of most collaborative platforms (e.g. Teams, Slack, Zoom, Zoho, etc.)  However, organisations should look at adopting a zero trust model for information assets, involving identity management linked to access controls and an ‘encrypt everything by default’ mentality.  

Related IBRS Advisory

  1. Did Dropbox just break knowledge management?
  2. IBRS survey exposes Teams risk - The Australian - 21 January 2021
  3. Microsoft Teams governance: Emerging better practices
  4. Data loss by the back door, slipping away unnoticed
  5. Workforce transformation Part 2: The evolving role of folders for controlled collaboration

Conclusion:

Fear of missing out (FOMO) drives information and communication technology (ICT) leaders to look at new ICT applications with the promise of greater benefits. Many organisations then fail to maximise the value of their existing applications and Power BI is no exception. Hidden under a Microsoft enterprise agreement, organisations and staff are often unaware of Power BIs full capabilities.

Excel still remains a default position for most data analytics. The main reason is familiarity and flexibility to construct, but it has limited access to data warehouses making it less efficient as a business intelligence (BI) tool. Complex problems require multiple spreadsheets to capture and analyse data from multiple sources. Changes are often tedious and time-consuming.

To generate meaningful business insights, ICT leaders need to initiate the use cases and upskill staff with BI tools such as Power BI which are capable of agility and real-time value add.

Conclusion: Agility to respond to change has become essential. Compared with previous years, CIOs are expected to produce results over longer periods of time, now expectations have become much higher. Stakeholders are expecting results as soon as possible. With the trend geared towards an increase in technology dependence, the pressure of delivering results has therefore increased for CIOs and IT leaders.

Part of this new set of expectations is improved efficiency and productivity, which in most cases requires a thorough evaluation of business processes to garner potential inefficiencies. One of the primary tools organisations have at their disposal is the enterprise resource planning (ERP) systems. Eventually, it all boils down to whether or not the migration to S/4 HANA can be justified in terms of value-add-services. Implementation effort and run costs are only a part of the business case, not the whole.

Conclusion: Many organisations have implemented collaboration and in particular video-conferencing facilities to support critical business operations in response to managing the COVID-19 pandemic. While remote workers have embraced these platforms with enthusiasm, organisations have had little opportunity to govern the use of these platforms due to the need to roll them out quickly. As end-users push forward with sharing confidential data and video across many teams, issues of data access rights, data confidentiality and employee confusion will emerge. Unless organisations put in place appropriate governance on their collaboration platform, the full benefits of the platform will not be realised.