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01 March 2021: ServiceNow released the latest quarterly edition of its platform.
Why it’s Important
ServiceNow provided the latest quarterly release in March 2021. In this version, called ‘Quebec’, ServiceNow has revised its support model and incorporated major changes to enable the effective upgrades from either New York, Orlando or Paris versions.
A streamlined support structure will help CIO and ITSM team on a ‘learn, prepare and upgrade’ model.
One of the big winners is the telecommunication sector, with enhancements to the product cataloguing, order management and open API’s to assist with alarm management. A new processing engine has been created to automate alerts and incidents.
ServiceNow clients should set time to review the release notes for Quebec and consider the ‘learn, prepare and upgrade’ literature to determine whether they are ready for the upgrade. If so, plan and execute once the risks and value are clear.
Related IBRS Advisory
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Conclusion: Many vendors, consultants and managed service providers are pushing ‘security information and event management’ (SIEM) as a panacea to security failings. The intent is correct. Having visibility of what is or has happened in the infrastructure is essential to detecting and responding to intrusions.
What often gets glossed over is that SIEM is a tool, not a complete solution in itself. Deployment requires deep engagement with the IT operations team and a clear vision of what is expected from the SIEM. The vision will be driven by how SIEM will be used, what outcomes would be expected and how its use would evolve over time.
With careful planning prior to deployment, some, if not most, of these issues can be addressed.
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