Achieving Benefits Management – It’s in the Tail
Conclusion: While benefits management is considered highly relevant to project challenges facing organisations, benefits management has proven difficult to fit into the way that the organisation undertakes projects. The potential of effective benefits management is understood, but the ability of organisations to apply it continues to lag.
Implementing a pragmatic approach which considers the culture and relative maturity of the organisation will assist in improving this key area of IT investment governance.
About The Advisor
Sue Johnston was an IBRS advisor between 2012 - 2021 who focused on strategy and governance of private and public enterprise ICT. She is an accomplished and innovative strategist with more than 25 years’ IT and business experience across the public and private sectors. Sue has held a number of senior executive positions with IT vendors and major management consulting companies and provides coaching to IT teams looking to change the conversation with their customers, their executive and each other. As a CIO, she has led the ICT function through signiﬁcant transformation for organisations such as Department of the Premier and Cabinet, Auscript Australasia and TriCare Limited. Sue has also run a successful software development company and transitioned the company through an acquisition process. Sue chaired Innovation Committee in State Government which was responsible for generating, developing and funding innovative ideas and improving the skills and capabilities of public sector staﬀ in pitching ideas and successfully executing innovation projects.