Conclusion: For a project to be judged a success it must not only provide its deliverables on-time and within budget, it must also deliver the benefits that were outlined in its Business Case. These benefits will normally not be achieved unless there is a successful outcome to the process of change. The change may impact the organisation in a variety of ways, for example through changes to business processes, procedures, products or technology.

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Terry Dargan

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Terry Dargan