Last word: The problem with pilots!
Over the last 2 years I’ve been surprised to find a number of e-mail and file archive projects that had failed very badly. I say surprised because for most of my career I’ve worked on infrastructure implementations, and while they are complex and messy, they generally workout Ok in the end.
After a few discussions with clients it dawned on me that while archiving is generally being implemented as an infrastructure, usually by IT infrastructure staff, it is very, very different from a typical infrastructure project. In particular archiving sits somewhere between a traditional infrastructure, i.e., some hardware and software that is generally very stable and has limited end-user features, and business applications, i.e., large scale software projects with extensive end-user features.