Impressive ROI reports based on nebulous benefit predictions often slip through the approval process at big organisations. The numbers presented are often so impressive, or so difficult to understand, that no one bothers to question them. Organisations launch big software projects such as enterprise resource planning (ERP) and customer relationship management (CRM) - which can easily cost $50 million apiece at a large organisation - with a completely false sense of whether the project will pay off. For anything but minor projects, the ROI analysis is essential to the business case. But with the CIO responsible for delivery of the IT component of the project within budget, and a business manager responsible for the realisation of the benefits for the project, finalising the ROI analysis is often difficult.

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Kevin McIsaac

About The Advisor

Kevin McIsaac