Conclusion: Most organisations today understand that business change requires the effective management of stakeholders. Whether they be internal or external, the inclusion of their opinions, needs and concerns is critical to the success of the initiative. However, too many projects and change programs still struggle to be completed successfully or to achieve desired outcomes. Change management and stakeholder engagement is too often handled as a linear process and many are under the assumption that working through the activities in sequence will be sufficient. Stakeholders are complex to identify and to assess as their relative power and influence often go beyond the obvious. Effective stakeholder engagement absolutely requires a full and frank appreciation of the power and influence of each stakeholder.

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Sue Johnston

About The Advisor

Sue Johnston

Sue Johnston is an IBRS advisor who focuses on strategy and governance of private and public enterprise ICT. She is an accomplished and innovative strategist with more than 25 years’ IT and business experience across the public and private sectors. Sue has held a number of senior executive positions with IT vendors and major management consulting companies and provides coaching to IT teams looking to change the conversation with their customers, their executive and each other. As a CIO, she has led the ICT function through significant transformation for organisations such as Department of the Premier and Cabinet, Auscript Australasia and TriCare Limited. Sue has also run a successful software development company and transitioned the company through an acquisition process. Sue chaired Innovation Committee in State Government which was responsible for generating, developing and funding innovative ideas and improving the skills and capabilities of public sector staff in pitching ideas and successfully executing innovation projects.