Conclusion: Identity has historically been a thorny problem with concerns over identity theft and the need for verification. Now that biometrics are becoming so accessible to register and verify customers and clients, the business rules used to define the purpose of any identity and access management system should be reassessed in the broader context of business integrity. That is, to assess identity management in three dimensions of first, who the entity claims to be (person, business or thing), second, where the entity exists (geographically and digitally), and third, the entity’s behaviour.

By taking a broader view of identity to address the flow of an entity from a business integrity viewpoint, identity ceases to be just a token and becomes a life cycle. As a result, bona fide customers and clients can access services and products easily and safely, and non-bona fide customers and clients can more easily be isolated and denied access.

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Mike Mitchelmore

About The Advisor

Mike Mitchelmore

Mike Mitchelmore is an IBRS advisor specialising in the areas of ICT strategy, program and project management, ICT service delivery and telecommunications. Mike has more than 40 years of experience in the ICT industry during which he has successfully led engagements in the design and deployment of a global telecommunications networks and IT platforms, negotiated managed telecommunications services, introduced new capabilities for call centres and consolidated ICT systems to focus on service delivery for citizen facing services. Mike has also assisted clients in ICT strategy, support planning, system design and architecture, and procurement strategies. Mike is a graduate of the Australian Army Command and Staff College, and the Royal Military College of Science (UK). He holds a degree in Social Science (human resource development), and graduate diplomas in Management Studies and Telecommunications Systems Management. Mike is a certified PRINCE 2 Practitioner and an ITIL (V2) Manager.