Conclusion: Most organisations aspire to be innovative and offer better services to their clients at lower costs. In some cases innovation programs span many years and acquire a life of their own, while in others they are tactical and focused on meeting short term goals.

Because most programs focused on innovation rely on having superior business intelligence or a smarter systems solution, active participation from IT management and staff is paramount. The article presumes all opportunities identified have a high IT component.

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Alan Hansell

About The Advisor

Alan Hansell

Alan Hansell is an emeritus IBRS advisor who focused on IT and business management. Alan specialised in critiquing and commenting on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Governance Institute of Australia.