IBRS Radar: Customer Science Group
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
To truly harness the transformative power of artificial intelligence (AI), enterprises must shift their focus from standalone AI applications to comprehensive AI systems that are deeply integrated into their existing workflows and processes.
Artificial intelligence (AI) bias threatens to undermine the fairness and effectiveness of enterprise AI solutions. We examine key types of AI bias, their real-world impacts, and practical mitigation strategies – focusing on examples from Australia, New Zealand, and India. Learn key approaches to develop more equitable AI systems that serve diverse populations and unlock the full potential of AI for your business.