Conclusion: Most organisations are fairly adept at dealing with routine changes that have minimal local impact on processes and systems. The topic of change management becomes an order of magnitude more challenging when the changes in question amount to a fundamental shift in the business model or in the way in which the business model is implemented: Form needs to follow function, new approaches need to be validated in depth before company-wide roll out occurs, lower and upper limits apply to the speed of implementation, and expectations need to be managed judiciously.

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Jorn Bettin

About The Advisor

Jorn Bettin