IT becomes more strategic and essential in organisations, it is
important that business management understands the “business of
IT”. The “business of IT can be defined as the
organisational structure required to deliver IT services, what IT
services are to be delivered through that structure, the resources
required and the business plan to ensure the delivery.
is imperative that IT costs are totally transparent and that IT
performance can be measured and reported regularly to business
management to enable informed decision making.
understanding by clients of the “business of IT” is
critical for the creation and maintenance of a productive
relationship between IT and the business.