Conclusion:Government does not only want to supply information and transactional services, it wants engagement from within and outside its ranks. But that ambition may be already too late.

The reality of online use is that government (including its policies and services) is part of the online knowledge system network that includes a plethora of blogs, forums, videos and mailing lists. As the Web grows in scope and complexity, the idea of developing Government 2.0 as a media policy is already history. It's time to investigate a new approach to government online.

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Guy Cranswick

About The Advisor

Guy Cranswick